ELK Review: A 5.0 From Eighty-Three People

ELK Review: A 5.0 From Eighty-Three People

A perfect score on a real sample, which we have found three times in seven postcodes, and we cannot explain it

ELK Cafe holds a perfect 5.0 from eighty-three people and charges ten to twenty pounds.

And we have to stop, because we have spent seven postcodes refusing perfect scores.

What we have been saying

That a 5.0 is a rumour and not a rating.

Nellie’s Tavern: 5.0 from one person. Bar Alta: 5.0 from two. Fire Bar: 5.0 from two.

The Bootlegger in Covent Garden: a perfect 5.0 from twenty-two people – and its sister branch in the City, the same chain, the same concept, holds a 4.3 from five hundred and twenty-six.

Same bar. The 5.0 was not better. It had less evidence.

ELK. A 5.0 from eighty-three people. That is genuinely unusual.

Eighty-three

Which is not a rumour.

It is enough that somebody should have had a bad day. Eighty-three separate visits, eighty-three people with their own moods and their own reasons for walking in.

And in seven postcodes and seven hundred and forty-one articles, we have now found exactly three venues holding a perfect score on a sample above fifty.

The Bourbon, in Shoreditch: 5.0 from a hundred and sixty-nine.

Finley’s, in Shoreditch: 5.0 from eighty-seven.

And this.

The honest possibilities

It is extraordinary, and eighty-three people all thought so, and it is a small room where somebody is doing the job perfectly.

Or it is asking – a polite prompt at the end of a visit, to a customer who has had a nice time, which converts at a genuinely significant rate and which selects, gently, for the people who enjoyed themselves.

That is not fraud. Every large operator in this survey is doing it, and the ones with the biggest samples are doing it best.

What it does is change who reviews – because left alone, the people who write unprompted skew towards the extremes, and the large mass of people who had a perfectly nice time say nothing at all.

Ask, and you capture the middle. And the middle, on a good day, gives you five stars.

The Prat cannot distinguish between these from here and is not going to pretend otherwise.

What we can say

It is small. It is cheap. It is a cafe, which means it is doing one thing.

Small room. Short list. Somebody who knows.

Seven postcodes. Six hundred venues. It has never once failed.

And a cafe is, on the evidence of this survey, the easiest place in the world to hold a perfect score – because the promise is tiny, the transaction is short, and there is almost nothing that can go wrong between the door and the coffee.

Which is not a criticism. It is simply the arithmetic that this entire survey has been describing.

Verdict

Go, be the eighty-fourth, and find out.

And ask

Which is the advice we would give every small independent venue in this survey and which almost none of them take.

The exhausted couple running an excellent room are not asking, because they are busy, and because asking feels like begging, and because nobody has ever told them it is the single highest-return four seconds available to them.

Ask. At the end. When they are happy.

It is not undignified and it is not cheating. The large operators are all doing it, and it is a substantial part of why their numbers look the way they do.

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